JoJo & Co. Shipping Policy

We can’t wait for your JoJo & Co. favorites to arrive! Please review the details below for what to expect as we prepare and ship your order.

Ready-to-Ship Orders

Ready-to-ship orders are processed within 1–3 business days, excluding weekends and holidays.

Once your order ships, you’ll receive a shipping confirmation email with tracking information.

Processing times may be extended during holidays, sales, and high-volume collection launches.

Custom Graphic Tees & Embroidery Orders

Made especially for you, our custom pieces take a little extra time and care!

Please allow up to 10 days from the date your order is placed for custom orders—including custom graphic tees and embroidered items—to be completed and shipped.

Carrier delivery time is additional to this production and processing period. You’ll receive a confirmation email with tracking information once your custom order ships.

Pre-Orders

Pre-orders allow you to reserve select styles before they arrive in stock. These items will ship after we receive the inventory.

Pre-order turnaround time begins when inventory is received—not on the original purchase date.

Estimated shipping timelines will be included in each pre-order product description. By purchasing a pre-order item, you acknowledge and accept the extended processing period.

If your order includes both in-stock and pre-order items, in-stock items will ship first, unless otherwise noted.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your delivery location and selected shipping method.

Most orders arrive within 3–7 business days after shipment. Delivery timelines are estimates and may vary by carrier.

We ship through:

• USPS

Delayed or Missing Packages

Once your package leaves our facility, delivery is handled by the shipping carrier. JoJo & Co. is not responsible for carrier-related shipping delays.

If tracking indicates that your package was delivered but you have not received it, please contact the shipping carrier first.

For additional assistance, please email customerservice@shopjojoandco.com.

Shipping Address Accuracy

Please carefully review your shipping address before completing checkout.

JoJo & Co. is not responsible for orders shipped to an incorrect address provided by the customer. Credit will not be issued for orders shipped to a customer-provided incorrect address.