Refund policy
JoJo & Co. Return, Exchange & Cancellation Policy
Thank you for shopping with JoJo & Co. We hope you love every piece you bring home! If something isn’t quite right, we’re happy to offer online store credit for eligible returns that meet the guidelines below.
Store Credit
Approved returns are eligible for store credit only. We do not issue refunds to the original form of payment.
Store credit will be emailed to you after your return has been received, inspected, and approved. Your credit may be used toward a future online purchase.
Return Eligibility
Returns must be postmarked within 14 days of delivery. Returns postmarked after this period will not be accepted.
To qualify, items must be:
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Unworn, unused, and in their original condition.
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Free of damage, stains, and odors.
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Returned with all original tags attached.
Items with signs of wear—including deodorant marks, makeup stains, perfume, or other odors—will not be approved for store credit.
Shoes must be returned in their original box with all original stickers attached.
Final Sale
The following purchases are final sale and are not eligible for return, refund, or store credit:
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Accessories.
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Intimates.
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Sale items.
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Items purchased through special promotions or offers.
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Custom items and special orders.
Any item purchased at a discount of 25% or more is final sale and cannot be returned or exchanged.
Custom items and special orders are created specifically for you and are not eligible for returns, refunds, or store credit under any circumstances.
Return Shipping
Customers are responsible for all return shipping costs. JoJo & Co. does not provide prepaid return labels.
All shipping charges are non-refundable. Returns may be shipped through USPS, UPS, or FedEx.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at customerservice@shopjojoandco.com.
We’ll be happy to review the issue and work with you toward a resolution. Please allow 24 business hours for a response, Monday through Friday.
How to Return an Item
No return authorization is required. Please email customerservice@shopjojoandco.com to obtain our return address before shipping your package.
To prepare your return:
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Securely package your eligible item(s).
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Include your packing slip.
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Enclose a note explaining the reason for your return.
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Ship your package within the required 14-day return window.
Please allow 2–3 business days after receipt for inspection and processing. Once your return is approved, your store credit will be emailed directly to you.
Exchanges
JoJo & Co. does not offer direct exchanges.
If you would prefer a different size or item, please return your eligible purchase for store credit, then place a new order for your preferred selection.
All returns remain subject to the eligibility requirements and final sale restrictions above.
Order Cancellations
Orders may only be canceled within 12 hours of being placed.
After this window, orders cannot be canceled or modified, as processing may already be underway.
To request a cancellation, please email customerservice@shopjojoandco.com within the 12-hour window.