🔁 Returns & Store Credit Policy
We truly hope you love your purchase from JoJo & Co. However, if you need to return an item, we are happy to offer online store credit for eligible returns.
JoJo & Co. does not offer refunds to the original form of payment.
Approved returns will receive store credit only, delivered via email, which can be used toward a future purchase.
Store credit will be issued after your return is received and inspected.
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Return Eligibility
Returns must be postmarked within 14 days of the delivery date. Returns sent after this window will not be accepted.
To qualify for a return, items must be:
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Unworn and unused
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In the same condition as received
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Free of damage, stains, or odors
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Returned with all original tags attached
Items showing signs of wear, including deodorant marks, makeup stains, perfume smells, or other odors, will not be approved.
Shoes must be returned in their original box with all original stickers attached.
Final Sale Items
The following items are FINAL SALE and are not eligible for return, refund, or store credit:
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Accessories
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Intimates
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Sale items
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Special promotions or offer items
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Custom items and special orders
Custom items are made specifically for you and are not eligible for returns, refunds, or store credit under any circumstances.
Sale Items (Discounted Orders)
Any items purchased at 25% off or more are considered FINAL SALE and cannot be returned or exchanged.
Return Shipping
Customers are responsible for all return shipping costs. We do not provide prepaid return labels.
Please note:
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All shipping charges are non-refundable
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Returns may be shipped via USPS, UPS, or FedEx
Damaged or Incorrect Items
If you believe you receive defective merchandise or the wrong item, please contact us within 3 days of delivery at:
We will work with you to resolve the issue as quickly as possible. (Please allow 24 business hours (M-F) for a response)
How to Make a Return
No return authorization is required.
To complete your return:
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Securely package your item(s)
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Include the packing slip
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Write the reason for your return inside the package
Once your return is received, please allow 2–3 business days for processing. Store credit will be emailed directly to you.
Return Address
Send returns to:
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🔄 Exchange Policy
At this time, JoJo & Co. does not offer direct exchanges.
If you would like a different size or item, please return your eligible product for store credit and place a new order.
All exchange requests are subject to our return guidelines and final sale restrictions.
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❌ Cancellation Policy
Orders may only be canceled within 12 hours of being placed.
After this timeframe, orders may already be in processing and cannot be canceled or modified.
To request a cancellation, please email: