⭐ Frequently Asked Questions (FAQ)
When will my order ship?
Orders ship within 1–3 business days, excluding weekends and holidays.
Pre-orders ship once inventory is received (see product listing for timeframe).
Do you offer refunds?
We do not offer refunds to the original payment method. Eligible returns receive store credit only.
What items are final sale?
Accessories, intimates, discounted items (25%+ off), custom orders, and special promotions are final sale.
How do I start a return?
Simply mail back your eligible item within 14 days with the packing slip included.
What if my item arrives damaged?
Email us within 3 days at customerservice@jojoandco.com and we will assist you.
📬 Contact Us
Questions? We’re happy to help!
Email: customerservice@jojoandco.com
Business Hours: Monday–Friday, 9 AM–5 PM EST